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"V" is For Value: Staying Connected After the Transaction

Wednesday, March 13, 2019   /   by Amber Tice

"V" is For Value: Staying Connected After the Transaction

I love what I do.  I love the people that I meet along the way.  I love seeing their families grow on social media, and through snail mail.  My life is so much fuller now that I have learned how to open up (just a little bit) to people.  I never used to be open with others that I didn’t know well. I rarely gave people a chance. As a result I have few friends (which isn’t a bad thing), and spend a lot of my free time by myself.  I make these choices daily, and to some extent I am still that same person deep down who likes her “alone time.” However, there is definately something to be said for opening up and showing someone a little kindness.  It wasn’t that I didn’t want to show affection, or love for others. I just felt awkward about it (and still do) and so I taught myself how to distance myself from those uncomfortable moments.

What I have learned over the past 16 months is how to reach out to people to let them know that I am here if they need me, and that I care about their well being.  Now, don’t get me wrong; in a previous blog I stated that I am a people pleaser and always have been. That is absolutely true. But, there is a difference between pleasing people because you want to make someone else’s day, and pleasing people because you are afraid of what they might think of you.  I have always been the latter. I am slowly, but surely learning how to put others first, give more, take less, and show a general concern for people’s well being. This may be due to the fact that I am getting older, or because I stumbled across THE BEST real estate brokerage in Spokane who is helping me learn all of these things, most likely it’s a little of both.  Either way, staying connected with my clients is one of the most important things I do.

Not only do I stay connected with them, but I WANT to stay connected with them.  When a person chooses a real estate agent they are choosing someone who they will be sharing details about their lives that not even some family members know.  It becomes personal. My clients become my friends.

Here are some ways that I stay connected:

Facebook:  This is a great way to follow people who are my age, and who use Facebook messenger.  It’s also a great way for me to check in and take a look at those updated home improvement photos, family photos, and to share market information, blogs, and news about Spokane.

Instagram:  This is a great way for me to stay connected to a younger generation, with people who are visual learners, and to people like to search hashtags.  I love Instagram for the photography. Direct Messages are also a convenient way for to answer questions, or to reach out to clients that I haven’t spoken with in awhile.  

Snail Mail:  I send out thank you cards, thinking of you cards, holiday cards, and home-versary cards to all of my clients every three months or so, just so they know that I am thinking about them.  And YES! I do this even after the transaction has closed. I do this for the first year after their closing and then I send holiday cards and home-versary cards every year after that. Just the other day a past client from last summer received a card from me in the mail and sent me the cutest picture of her little baby boy.  She was pregnant when they bought their house, so it was so wonderful to see the little guy smiling and laughing.

Call/Text:  I actually have a few clients who love to update me on what is going on in their lives through text message.  It puts a smile to my face to look down and see the progress on a new piece of property, or to hear that someone in their family is having twins!  Yes, this also just happened recently. An older generation might appreciate a phone call over a text message, and over social media. So I try not to be afraid to pick up my phone and give them a ring every once in awhile just to check in.  

Staying connected not just with your clients, but with people in general is just plain ol’ good for your health.  I know I am a happier, more energetic version of myself these days because I have so much pride in what I do, and what I am attempting to do for others.  Give it a shot! I promise it doesn’t hurt!

Xoxo, Amber

Would you like to know more about me?  Give me a follow on Instagram @Beautiful Spokane Living

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Haven Real Estate Group
Cambria Henry
304 W Pacific Ave; Suite 360
Spokane, WA 99201

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